Frequently Asked Questions
01
Lifewave...Who are we?
Since 2004, Lifewave has helped people all over the world realize their greatest potential.We believe our transformative products and flexible business opportunities can help you approach each day with more drive, focus, enthusiasm, and passion. Because when you’re at your best, you experience the world differently, and new possibilities open up all around you.
Mission
Through our patented health technology, the power of community, and providing an exceptional customer experience, we strive to touch a billion homes and beyond – enhancing and extending lives around the world!
02
What is Acupressure?
Acupressure is an ancient healing practice, based on the principle that energy flows through the body in specific patterns. Further, that when the body is under stress many of its meridians (energy channels) and organs can fall out of balance. Acupressure gently stimulates specific points on the body (acupressure points) to restore this balance.
03
How do our Acupressure Patches Work?
Each LifeWave patch uses principles of acupressure to gently stimulate points on the body that restore balance and improve energy flow, providing a specific health benefit. The result is a natural way of promoting health without drugs, stimulants, chemicals or needles entering the body.
04
What is the Gut-Brain Connection, and How Does It Affect Overall Health?
The gut-brain connection refers to the communication between your gut and brain through the vagus nerve and neurotransmitters. This connection influences mood, cognitive function, and even immune health. When the gut is imbalanced, it can lead to brain fog, anxiety, and other health issues. Strengthening this connection through diet and lifestyle changes can significantly enhance overall well-being.
05
How Can Reishi Coffee Help with Brain Fog and Gut Health?
Reishi coffee combines the benefits of traditional coffee with the adaptogenic properties of reishi mushrooms. Reishi helps reduce inflammation, support gut health, and promote mental clarity, making it a great natural remedy for brain fog. Plus, it’s an excellent coffee alternative for those seeking a healthier, calming option.
06
What Are the Early Signs of Chronic Disease, and How Can I Prevent Them?
Early signs of chronic disease include persistent fatigue, brain fog, digestive discomfort, and inflammation. Preventing these conditions starts with adopting a nutrient-rich diet, managing stress, and staying active. Working with a functional nutrition coach can help you create a personalized plan to reduce risk factors.
07
Why is the Standard American Diet (SAD) Harmful to Your Gut and Brain?
The Standard American Diet is high in ultra processed foods, added sugars, and unhealthy fats, which can disrupt gut health and lead to inflammation. This inflammation negatively impacts the gut-brain axis, contributing to an inflamed brain and issues like brain fog, anxiety, and chronic fatigue. Transitioning to whole, nutrient-dense foods can significantly improve both gut and brain health.
09
What Are the Best Foods for a Spring Detox?
A spring detox is a great way to refresh your body and support liver health after the winter months. Some of the best spring detox foods include leafy greens such as kale, spinach, and dandelion greens, which are packed with chlorophyll to help cleanse the liver. Beets are another powerhouse, known for their ability to stimulate bile flow and support detoxification pathways. Lemons, rich in vitamin C, aid in digestion and help flush out toxins, while herbal teas like milk thistle and dandelion root provide natural liver support. Incorporating these foods into your diet can enhance detoxification, boost energy levels, and promote overall wellness. If you're looking for a natural detox in South Carolina, consider locally sourced, organic options to maximize nutritional benefits.
10
How Does Sugar Impact Brain Health and Energy Levels?
Excessive sugar consumption can have a significant impact on brain function and energy levels. When you consume high amounts of sugar, it leads to rapid spikes and crashes in blood sugar levels, which can contribute to sugar and brain fog, difficulty concentrating, and mood swings. Over time, a diet high in refined sugars can impair cognitive performance and even increase the risk of mental fatigue and chronic inflammation. A natural sugar detox, which involves replacing processed sugars with whole foods like fruits, healthy fats, and proteins, can help stabilize energy levels and improve mental clarity. If you’ve been experiencing energy loss from sugar, cutting back on sugary snacks and focusing on balanced meals can lead to sustained energy throughout the day.
11
What Is Leaky Gut Syndrome, and How Can I Heal It Naturally?
Leaky gut syndrome occurs when the intestinal lining becomes damaged, allowing toxins and undigested food particles to enter the bloodstream and trigger inflammation. Common symptoms include bloating, food sensitivities, fatigue, and even autoimmune conditions. To promote natural gut healing, start by eliminating inflammatory foods such as gluten, processed foods, and excess sugars. Instead, focus on whole, nutrient-dense foods that support the gut lining, such as bone broth, fermented foods, and omega-3-rich fats. Adding probiotics and prebiotics can help restore a healthy gut microbiome, while stress management techniques such as meditation and adequate sleep play a crucial role in healing. Consulting a gut health expert can provide personalized guidance tailored to your needs, such as recommending supplementation like GI Restore.
13
How Can I Boost My Energy Levels Naturally in the Spring?
Spring is the perfect time to focus on energy renewal and adopt habits that naturally enhance your vitality. Eating seasonal produce such as asparagus, berries, and leafy greens can provide essential vitamins and antioxidants to revitalize your body. Staying hydrated with water and herbal teas is key for optimal energy metabolism. Engaging in outdoor activities such as hiking or yoga not only improves circulation but also increases vitamin D levels, which play a crucial role in energy production. Additionally, incorporating stem cell patches, which are known for their regenerative properties, may help boost cellular function and overall vitality. For those in the Southeastern US, taking advantage of mild spring weather for outdoor exercise and fresh, local produce can be an excellent way to naturally enhance energy levels.
14
How Does Gut Health Influence Productivity and Stress Levels?
Gut health affects the production of serotonin and other neurotransmitters that regulate mood and focus. An imbalanced gut can lead to brain fog, low energy, and heightened stress. Improving gut health through diet and probiotics can boost productivity and help you manage stress effectively.
Check out the full line of gut health products Here.
15
Can Anxiety and Chronic Pain Really Be Connected?
Yes, anxiety and chronic pain are often linked through the gut-brain axis. An unhealthy gut can increase inflammation and dysregulate the nervous system, which worsens both pain and anxiety symptoms. Addressing gut health is key to breaking this cycle.
16
What Are the Best Foods for Fighting Brain Fog?
Foods rich in omega-3s, antioxidants, and fiber—like salmon, blueberries, spinach, and walnuts—support brain function and reduce inflammation. Adding these to your daily meals can improve focus and clarity.
You may consider including supplements, such MindCare®. MindCare® is a clinically proven mental fitness formula which helps students with their academic performance. It also helps professionals minimize normal cognitive deficits associated with aging. MindCare® helps with occasional forgetfulness and mental fatigue.
17
How Can Diet Help Relieve Stress and Pain Naturally?
Anti-inflammatory foods like turmeric, ginger, and leafy greens can reduce pain, while magnesium-rich foods like nuts and seeds help calm the nervous system. Avoiding processed foods and sugar also reduces stress and inflammation. Check out my recipes page for delicious healthy options.
18
What Is the Connection Between Sleep, Brain Health, and Gut Health?
The gut produces serotonin, a precursor to melatonin, which regulates sleep. Poor gut health can disrupt this process, leading to poor sleep and brain function. Supporting gut health with prebiotic foods and establishing a sleep routine can improve rest and overall wellness.
01
How do I join as a Brand Partner?
To join as a Brand Partner, please click here, select your country and enter the ID number of a current Brand Partner.
Once you have their ID number entered you will then be asked to select an Enrolment Kit.
When you have selected a kit of your choice it will ask which of our LifeWave patches you would like to add to your order. The next page will ask for all of your personal information. You are required to fill in all boxes with red stars beside them.
Please note that your password must be six characters long, and must contain one capital letter and one special character e.g. ($ or *).
Please read our LifeWave Terms and Conditions fully before ticking the "agree to Terms and Conditions" box.
Click submit once complete. You will be asked to review your order and then you can select “Complete Enrolment” if all the information is correct.
02
What is the difference between Brand Partner and a Customer?
Brand Partner: You join LifeWave by purchasing an Enrolment Kit. This allows you access to your very own replicated website, access to wholesale pricing, and the ability to earn commissions.
Retail Customer: A customer who wants to try the product for themselves and pays full price on the products. There is no enrolment kit or joining fee.
Preferred Customer: Similar to a retail customer but has a Monthly Subscription Order created. A Monthly Subscription Order is a monthly recurring order that you can cancel at any time. This allows access to wholesale pricing.
03
What are the different LifeWave Brand Partner enrollment kits?
Please click here to view the full list of enrollment kits to purchase when you join as a Brand Partner.
04
How do I become a Retail/Preferred Customer?
To become a Retail or Preferred customer, go to https://lifewave.com/. click on “Shop” and then select “Patches”. Alternatively, you can register using the replicated website of a LifeWave Brand Partner.
Once you have selected the patches you wish to purchase, scroll down the page until you see two options.
1. Add to Cart – Select this option if you wish to become a Retail Customer with LifeWave.
2. Add to Monthly Subscription Order – Select this option if you wish to become a Preferred Customer with LifeWave.
Once you have selected an option, it will add the product to your shopping cart. Click on the shopping cart in the top right-hand corner to check out.
Here it will ask for a Brand Partner's ID number. If you do not know of a Brand Partner in LifeWave, please contact us here or via Call/Email and we can forward your information to one in your area to contact you.
Once you have an ID number, you can enter it to start the process of creating your account. You are required to fill in all boxes with red stars beside them. Once complete, click on “Submit Registration”.
Please note that your password must be six characters long and must contain one capital letter and one special character e.g. ($ or *).
Click submit once complete. You will be asked to review your order and then you can select “Complete Enrolment” if all the information is correct.
01
What are the PC+ Loyalty Rewards, Product Samples & Share Program
LOYALTY REWARDS
Q1: How does a PC+ Member stay qualified for the full benefit of the loyalty rewards?
A1: Their first MSO will count as their first order, but it is the successive MSO that will count towards their loyalty rewards. For example, if they place an initial MSO and then have two processed successfully after, without canceling or skipping a month their SWAG item is unlocked. It will then be added to their next MSO (i.e., 4th).
Q2: Can a PC+ Member miss or skip any months in a year and retain their loyalty rewards?
A2: Customers can cancel or skip two months of their MSO in a rolling 12-month period and still retain loyalty rewards. The 12-month period begins when the first qualifying order is created. If a customer skips three months or more in a 12-month period, the order count will reset to zero and the customer must restart the process.
Q3: What makes a qualifying order for purposes of the loyalty rewards?
A3: For a MSO to count toward the earning of product samples, it must contain
products with a total of at least 39 BV.
PRODUCT SAMPLES
Q1: What if a PC+ Member cancels or skips a month in their MSO? How will that affect their product samples?
A1: If a PC+ Member cancels or skips a month, their sample product will be added to their next Monthly Subscription Order. If they have not received six samples by that time they must renew their annual subscription, their sample program will resume upon their renewal.
Q2: What If a new PC+ Member does not select their free sleeve before the processing of their sixth consecutive MSO?
A2: A sleeve will be automatically selected for them.
Q3: What if a PC+ Member returns two or more orders?
A3: They will be excluded from the sample program.
SHARE PROGRAM
Q1: Can a PC+ Member earn more than one $/€100 product credit in a month?
A1: Yes, they can! If the Customers they refer purchase another combined $/€300 in any given month, they can accrue more credits. The number of credits they can accrue is not limited.
Q2: Will a PC+ Member’s credits be automatically applied to any of their orders?
A2: No, it will not. If a PC+ Member wants their credits to apply to their next MSO, they will need to go into the Back Office and toggle that option on.
Q3: Will those credits have an expiration date, or can they be used at any time?
A3: Credits will expire after two months.
Q4: What happens if a customer that a PC+ Member refers returns their order?
A4: If a referred customer order that allowed the referrer to earn that credit is refunded and the credit has not been used, the credit will be removed. If the credit has been upgraded to the PC+ Program.
02
PC+ General FAQ
Q1: In what countries is the Preferred Customer+ (PC+) Program available?
A1: As of April 1, 2023, the PC+ Program will be available in the U.S. and E.U., with other markets to follow in May and June 2023, except for Canada and Japan.
Q2: Will the way a PC+ Member signs up be different than for a Preferred Customer?
A2: When a customer selects an item and clicks the “Add to cart” button, a pop-up appears. The pop-up shows paths to become a Retail Customer, Preferred Customer, or PC+ Member. If the customer selects Preferred Plus Customer, their item, and the PC+ Member sign-up fee will be added to their shopping cart.
After proceeding to checkout as a Preferred Customer or PC+, they will be asked to create a Monthly Subscription Order (MSO). They can click on the “default” button to automatically add the items in their shopping cart to their MSO, then select more items either for their MSO or for a one-time-only order. They’ll also be able to set the date when they wish to start receiving their subscription product(s).
Q3: What if a Preferred Customer wants to upgrade to the PC+ Program?
A3: Once a Preferred Customer completes an MSO, they will be given the opportunity to upgrade to PC+ status for $19.95. They need to choose that option. Then they will be upgraded to the PC+ Program.
Q4: How long does a PC+ Program subscription last?
A4: A year from when they first signed up.
Q5: What if a PC+ Member cancels their MSO?
A5: If a PC+ Member cancels their MSO, they remain a part of the program until their renewal date but will not be able to take advantage of wholesale pricing. If they fail to pay the renewal fee, they will be downgraded from PC+ Member to Retail Customer.
Q6: What if a PC+ Member fails to pay their renewal fee on the anniversary date, but has an active MSO?
A6: They will no longer be at PC+ status and will continue as a Preferred Customer.
Q7: What if an existing Retail Customer creates an MSO and pays the $19.95 PC+ sign-up fee?
A7: They will be automatically upgraded to the PC+ Program. pc+ program
Q8: Is the annual renewal fee refundable?
A8: The fee of $19.95 must be paid on an annual basis on their anniversary date to remain a PC+ Member. This fee is generally non-refundable. An email notification will be sent asking them if they want to renew before their status is set to expire.
Q9: What if a Preferred Customer paid $19.95 to become a Preferred Customer? Will they automatically become PC+ Members?
A9: Yes. They will be automatically upgraded into the PC+ Program and will not be required to pay a renewal fee until 12 months after the program is launched.
03
How does the PC+ Program work?
How to Become a Preferred Customer
- Anyone can become a Preferred Customer — with no sign-up fee — by simply placing a Monthly Subscription Order. This immediately gives you access to wholesale pricing on all LifeWave products and access to additional loyalty rewards!
- After three months of receiving your Monthly Subscription Order, Preferred Customers will get exclusive LifeWave SWAG, FREE with the following month’s order.
- After six months of receiving your Monthly Subscription Order, Preferred Customers will again get a FREE LifeWave SWAG reward with the following month’s order.
- After nine months of receiving your Monthly Subscription Order, Preferred Customers will get another exclusive LifeWave SWAG reward FREE with the following month’s order.
- After 12 consecutive months of receiving your Monthly Subscription Order,
Preferred Customers will get a renewal of their Preferred Customer status and a full-size sleeve of LifeWave patches — a value of up to $279.95!
LifeWave In-Touch App access
Preferred Customers also receive access to the LifeWave In-Touch App, which is an incredible resource for product education and a great way to share your favorite products with others. Plus, the app is full of information about all that LifeWave offers, including upgrading to the PC+ Program and becoming a Brand Partner. The power of LifeWave in the palm of your hand!
LifeWave Referral Link
All LifeWave Preferred Customers receive their own LifeWave web address. This allows you to easily connect people to our incredible, patented health technology and the LifeWave way of life. This is a great way for you to share your passion for LifeWave and help grow your team!
LifeWave Pre-Populated Shopping Cart
Preferred Customers can also easily share the LifeWave products you most enjoy with others by pre-populating a virtual LifeWave shopping cart with the products they recommend and sending the link to others. It’s easy to set up and makes buying LifeWave products that much easier for potential LifeWave customers.
The Preferred Customer Program is a great way for people to begin their LifeWave journey.
1
How do I place an order?
If you are a LifeWave Brand Partner, log in to your Back Office, hover over the Store tab, and then click on the All Products button from the dropdown. You can choose which product you would like to purchase by selecting the product in question and choosing from the options listed on the product page (being Add to Cart or Add to Monthly Subscription Order.) After choosing your product, you can return to the All Products page from the dropdown and select other products.Once you've decided on the products you would like, click on the shopping cart in the top right-hand corner of the web page and click on the View Your Cart button. Select "continue" in the next box, then enter your payment and delivery information.If you are a Retail Customer, click on "shop" and select the products you want, then add them to your cart. Select "continue" in the next box, then enter your payment and delivery information.If you're a Preferred Customer and would like to add a product to your monthly subscription order, click "add to monthly subscription order" once you find the product you want. click on the shopping cart in the top right-hand corner of the web page and click on the View Your Cart button. Select "continue" in the next box, then enter your payment and delivery information.
2
How do I track my order?
To track your order, please log into your Back Office by going to www.lifewave.com. Go to the Order tab and click on the order you wish to track.
3
Order Status
To view the status of your order, please go to your Back Office and click on the Orders tab.
4
How do I set up a Monthly Subscription Order as a Brand Partner?
To set up a Monthly Subscription order, log into your Back Office, go to “Store” then click on “Patches” and select the products you want to add to your Monthly Subscription order. Once you click on each patch product you will see two options, “Add to Cart” and “Add to Monthly Subscription Order”. Select “Add to Monthly Subscription Order” and the product will go to your shopping cart. Click on the shopping cart in the upper right corner of your account, and then click Checkout. You will then select a shipping address and a start date for when you would like your order to be processed. After you have checked out, you can see the monthly subscription you created in "Monthly Subscription Orders". You can also make changes to the subscription settings on this page.
5
Maintenance Pack 1 Acupressure Products
Select which 7 patches you would like to include in your 6 month maintenance kit.- 55 BV per month for 6 months.
6
What is Maintenance Pack 2 for Acupressure Products?
Select which 14 patches you would like to include in your 6 month maintenance kit. -117 BV per month for 6 months.
7
LifeWave X39 Maintenance Pack
- Maintain your Active Status for 3 Months!
- This pack contains:-3 sleeves of LifeWave X39™
- -1 sleeve of Silent Nights
- -77 BV per month for 3 months
8
LifeWave X39 Maintenance Pack 2
- Maintain your Active Status for 6 Months!
- This pack contains:-7 sleeves of LifeWave X39™
- -77 BV per month for 6 months
9
LifeWave X39 Maintenance Pack 3
- Maintain your Active Status for 6 Months!
- This pack contains:-9 sleeves of LifeWave X39™
- -110 BV per month for 6 months
1
What are I-Payout's Fees?
To view the Bank Transfer fees for your market, click on the + symbol and choose the first letter of your market from the list of letters. This will bring you to the exact fee for your market. More Information
2
What is the LifeWave Compensation Plan?
To view our full Commission Plan, Click Here
3
How Can I Access My I-Payout Account Through My Back Office?
4
How do I activate my I-Payout once set up?
Your account has been created but is not yet activated.Please log in to your BackOffice, go to the Commissions tab, and select Pay portal.There is a link there that will bring you directly to I-Payout, and from there you can activate the account.There is also a very useful "How To" video to assist you with the activation when you log in.Please click here to view the I-Payout setup guide.
5
What is the I-Payout Merchant Code and where do I find it?
Merchant Code is a one-use six-digit number that allows the app to sync with your eWallet account. Merchant Code can be retrieved from the website access of your eWallet. If you have multiple accounts, a new code will be required for each new account you link to the app. The code will expire after 24 hours and can only be used once.
How to obtain the Merchant code to access Mobile App?
- Please log into your eWallet account via website– On the eWallet home page click on “Download Mobile App”
- On the new page enter your eWallet Transaction PIN and select “Get Code Now”
- A Merchant Code will be sent to the email address associated with your eWallet account
- Enter the Merchant Code received within your App to activate your access. Merchant Code will expire after 24 hours and can only be used once.
6
What is LifeWave's Payout Cap?
LifeWave’s Compensation Plan offers a generous 60 percent payout cap. This means that in each commission week, the total of Binary Commissions and Matching Bonuses is capped at a dollar amount equal to 60 percent of the total BV for that commission week. The Cap applies to Binary Commissions and Matching Bonuses only and does not apply to any other bonuses paid (ex: PIB’s, promotional payouts and Retail profits).Note: The first 4 Binary Commissions each week are exempt from the payout cap.
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